The Change Management Handbook
Management · Nº 62
The Change Management Handbook
Change without Losing Your Team
You announced the change. Everyone nodded. Two weeks later, it's the old way again.
24 tools to plan, announce, and lock in a change at work, with a spreadsheet and one example business worked through from the first idea to the 90-day review.
You get 24 tools: an impact map for each role, the case for change in numbers, a change team, a 15-minute announcement script, a cushion for the early dip, an adoption dashboard, and the 90-day scorecard. Plus a 7-tab spreadsheet and 15 ready-made texts.
A book explains the method. This handbook puts it to work: the tool, a worked example, and a spreadsheet with your numbers.
One-time payment of $29.00. The order form shows the final amount, with any taxes for your country, before you pay.
Digital delivery: PDF handbook, spreadsheet and access on the Consylion platform.
14-day money-back guarantee: if it isn't what you expected, request a full refund within 14 days of purchase.
Your order is processed by Digistore24, our authorized reseller. By purchasing, you accept the terms of use and purchase · refund policy.
You found a better way to run things. You explained it at a meeting, everyone agreed, and nobody asked a single question. Two weeks later, the old way is back. The person who knows the job best never argued. They just kept doing it the way they always had. A customer got confused. The first month was worse than before, and somebody said what you were already thinking: maybe we should go back. So you did. Now the team figures your next idea will die the same way.
THE SPREADSHEET
Change spreadsheet
Use the completed example as a reference and enter your business data in the marked fields. Check the instructions and the calculations before you make a decision.
SOUND FAMILIAR?
Three situations this handbook solves
The morning of the announcement
No all-hands speech. Your change team runs small 15-minute huddles at the same time, each with its own area, all from one script. The next day, the questions go up on a board with the answer and the name of the person who answered.
Your most experienced person says it won't work
You don't argue. You invite them onto the change team. In the example, the doubter is the one who spots the problem nobody else saw, and later asks to coach coworkers at their stations.
Week one is worse than before
Someone asks to go back to the old way "just until things calm down." You pull up the dip you planned for, check that the cushion covers it, and hold the line. The handbook's rule: don't judge the change before week 6.
INSIDE
What you'll find in each tool
Five parts that follow one real change. Before you announce: why changes fail, how big this one is, and who it hits. Design it: the case in numbers, the team, and the calendar. Communicate and involve people, with resistance treated as information. Get through the switchover and the early dip. Then make it last, so the old way doesn't creep back. Every tool has a step by step, a worked example, and a short exercise.
WHAT YOU GET
Everything included in your purchase
- The Change Management Handbook in PDF: 24 tools, each with a step by step, a worked example, and an exercise
- The change spreadsheet in Excel and Google Sheets, with 7 tabs, filled in with the example pharmacy
- The Template kit: 15 ready-made texts, from the announcement script and the customer notice to the resistance log and the change scorecard
- 2 worksheets to fill in (the change and the 30-, 60-, and 90-day review) and a 30-day plan, one week per stage
- Access to your handbook on the Consylion platform
Full table of contents
The 24 tools, in the order you'll use them
Part 1 · Part 1 · Before you announce
- 01Why changes failThe eight classic pitfalls, checked before you say a word to the team
- 02The size of the changeAdjustment or switchover, before or after the crisis: how much changes and how fast
- 03The impact mapWhat changes in each role's day, scored from 0 to 3
- 04Readiness for changeFive questions that show whether the team is ready
Part 2 · Part 2 · Designing the change
- 05The case for change in numbersWhat it costs you every month to keep doing things the way you do today
- 06The change teamThree or four people the team listens to, each with a defined role
- 07Forces for and againstWhat pushes and what holds back, weighted from 1 to 5
- 08The picture of the new wayThe new workday, described on one page
- 09The switchover calendarAnnounce, train, switch over, and shut down the old way, with dates
Part 3 · Part 3 · Communicate and involve
- 10Announcing the changeWho tells the team, in what order, and the 15-minute script
- 11Fair processListen first, explain why, and make expectations clear
- 12Resistance as informationWhat each objection tells you about the plan, and what to fix
- 13Telling customers and partnersWhat changes for the people who buy and refer, explained ahead of time
Part 4 · Part 4 · The switchover
- 14Where each person gets stuckKnow, want, learn, be able, and keep it up, person by person
- 15The early adoptersWho adopts first and coaches coworkers at their workstations
- 16The early dipPerformance drops before it rises: how much, for how long, and the cushion that covers it
- 17RoadblocksThe weekly list of what blocks the new way, with an owner and a deadline
- 18The adoption dashboardUse, accuracy, and results measured every week, not just training
Part 5 · Part 5 · Making it last
- 19One change at a timeThe change queue, so the team doesn't burn out
- 20Make it the standardRemove the old way from paper, the system, the contract, and training
- 21When someone doesn't keep upConversation, support, adjustment, and, last of all, the decision
- 22Relapse warning signsThe signs that the old way is coming back, and what to do
- 23The 30-, 60-, and 90-day reviewFour fixed questions to correct course
- 24The change scorecardCost, gain, and lessons, written down for the next change
Who it's for
It's for you if
- You're about to change how the work gets done: a system, schedules, a workflow, prices, or customer service
- You've watched a change die two weeks after you announced it
- There's a veteran on your team who could either help you or stall everything
- You want the team to help build the change instead of pushing it through on pressure alone
It's not for you if
- You were just promoted and you're leading your first change as a manager. Start with The First-Time Manager's Handbook
- You need the project's schedule, scope, and budget. That's The Project Management Handbook
- You need to design the new process itself. See The Process Handbook
- You expect everyone on board by Friday. This handbook gives you a method to lead the change and measure it, week by week
Frequently asked questions
Does every change need all 24 tools?
No. A small adjustment takes four: the check for the classic pitfalls, the picture of the new way, the announcement, and taking the old way off paper. All 24 are for a big change that alters the workday of several roles.
I already announced it and it went badly. Is it too late?
No. Go back to the eight pitfalls and see which ones you hit. Then redo the announcement in small huddles, with the case for change in numbers and what you're changing in the plan because of what went wrong.
What do I do with someone who won't change?
First, find out where that person is stuck: knowing, wanting, learning, being able, or keeping it up. Then conversation, support, and adjustment, in that order. A final decision comes last, and the handbook tells you to check with your employment lawyer before that step.
Will this work for my kind of business?
If you're changing how people work, yes. The example is a pharmacy, but every tool shows how it applies to services, retail, manufacturing and distribution, and independent professionals. You run it on your own change.
How long does a big change take?
In a small business, about 10 to 13 weeks from the first huddle until the old way is gone, with reviews at 30, 60, and 90 days after the switchover. Reading the handbook takes about 2 hours and 24 minutes, or 6 minutes per tool.
Can I run two big changes at once?
The handbook says avoid it: one big change and up to two small ones at a time. The change queue helps you decide what waits, so the team doesn't burn out halfway through both.
What do I get, and in what formats?
Each handbook is a PDF of about 100 pages with 24 to 27 tools. Every tool has step-by-step instructions and a worked example. You also get the handbook's spreadsheet in Excel (.xlsx), which opens in Google Sheets too, with the example already filled in. The message, policy, and clause templates are in the Template Kit inside the PDF, ready to copy and adapt. Read it in the member area or download the files.
How do I know if it fits my business?
Each handbook's page shows the problem it solves, who it is for and who it is not for, the full table of contents, sample pages, and the company used in the examples. The examples come from small businesses in several industries, with illustrative numbers. If it is not a fit, you can ask for a full refund within 14 days of your purchase, as described in the Refund Policy.
What is the difference between a handbook, an area set, and the Series?
A handbook solves one problem. An area set brings together every handbook and spreadsheet in one of the 6 areas, for less than the price of 5 single handbooks. The Consylion Handbook Series brings together all 100 handbooks and 100 spreadsheets, for less than the price of 8 single handbooks, and includes the next handbooks in the Series. Products outside the Series, from Consylion Life or Consylion Business, have their own price. They are sold separately and are not part of an area set or the Series.
Do I need to read everything before I start?
No. Each tool works on its own. Open the table of contents, pick the tool for today's problem, and start there. You can also read it cover to cover.
Do I need to know Excel?
The basics are enough: open the file and fill in the marked fields. The formulas are already built, and the handbook's example is filled in for reference.
How do I pay, and when do I get access?
By card or bank transfer, as a one-time payment with no subscription. Once your payment is confirmed, you get access to the member area by email. Approved card payments are confirmed right away. Bank transfers are confirmed when the funds clear. If access does not arrive within 24 hours of confirmation, check your spam folder and write to team@consylion.org.
How long do I have access, and how can I use the files?
Access does not expire, and you can download the files for offline use. The license is individual. You may read the handbooks, print them for your own use, and fill in and adapt the spreadsheet and templates with your company's data. If you are a consultant, accountant, or manager, you may apply the tools with your clients and deliver the result of your work, not the files. You may not share, resell, or distribute the files or the access.
How do support and refunds work?
Support is by email at team@consylion.org, on business days, with a reply within 5 business days. It covers questions about access, files, and payment. It does not include consulting or advice on applying the material to your case. You can cancel within 14 days of your purchase, without giving a reason, and get the full amount back through the payment method you used. Send the request to the same email. The details are in the Refund Policy.
CONSYLION HANDBOOK SERIES
The 6 departments of your business, for less than the price of 8 single handbooks.
This handbook solves today's problem. The Series solves the next one, and the one after that, with nothing more to pay.
- 100 handbooks with 2,403 ready-made tools, to read on screen and download as PDFs
- 100 spreadsheets for Excel and Google Sheets
- 6 business areas
- Lifetime access, unlocked once payment is confirmed
One-time payment of $197.00. The order form shows the final amount, with any taxes for your country, before you pay.
Digital delivery: PDF handbook, spreadsheet and access on the Consylion platform.
14-day money-back guarantee: if it isn't what you expected, request a full refund within 14 days of purchase.
Your order is processed by Digistore24, our authorized reseller. By purchasing, you accept the terms of use and purchase · refund policy.
Management · Nº 62
Make the next change the one that sticks
Your team isn't against change. It's against changes that show up on a Friday and disappear by next month. This handbook gives you the tools, a spreadsheet, and the ready-made texts to measure, announce, and lock in one change at a time. Which change goes first is still your call.
See all 100 handbooks · $197.00
One-time payment of $29.00. The order form shows the final amount, with any taxes for your country, before you pay.
Digital delivery: PDF handbook, spreadsheet and access on the Consylion platform.
14-day money-back guarantee: if it isn't what you expected, request a full refund within 14 days of purchase.
Your order is processed by Digistore24, our authorized reseller. By purchasing, you accept the terms of use and purchase · refund policy.