The Communication Handbook
Marketing · Nº 12
The Communication Handbook
Speak in Public, Run Meetings, and Handle Tough Conversations without Freezing
You know your work inside out. So why does your proposal come back with "I don't get it"?
24 tools, ready-made scripts, and one example company worked through from start to finish, so you know what to say before the proposal, the meeting, or the tough call.
You get 24 tools to put your message in one sentence, build and rehearse a 10-minute presentation, run meetings that end with an owner and a deadline, and prepare for the conversation you keep putting off. Plus a 7-tab spreadsheet, filled in with the example.
A book explains the method. This handbook puts it to work: the tool, a worked example, and a spreadsheet with your numbers.
One-time payment of $29.00. The order form shows the final amount, with any taxes for your country, before you pay.
Digital delivery: PDF handbook, spreadsheet and access on the Consylion platform.
14-day money-back guarantee: if it isn't what you expected, request a full refund within 14 days of purchase.
Your order is processed by Digistore24, our authorized reseller. By purchasing, you accept the terms of use and purchase · refund policy.
Monday, 8 a.m. The team meeting starts on time and runs an hour. Everybody talks, nobody writes anything down, and by Wednesday no one remembers who was supposed to call the supplier. Your big proposal is still sitting unanswered in a client's inbox. And the customer who hasn't paid in two months? You'll call next week. You said that last week too.
THE SPREADSHEET
Conversation prep spreadsheet
Use the completed example as a reference and enter your business data in the marked fields. Check the instructions and the calculations before you make a decision.
SOUND FAMILIAR?
Three situations this handbook solves
The night before a big presentation
You write the core sentence, build a 10-minute script, and cut the slides to one idea each. Then you rehearse out loud, three rounds, and write down the five tough questions you hope nobody asks, with an answer for each.
Monday's team meeting
You open with the goal, the decision to make, and the end time. You run a go-around on the main point and speak last. Before anyone leaves, you read out each task with an owner and a deadline, and the summary goes out that day.
The customer who hasn't paid
You stop putting it off. On the Difficult conversation tab, you prepare the fact, with the amount and the date, and a concrete request. After the call, you send the agreement summary in writing and ask for a reply to confirm.
INSIDE
What you'll find in each tool
Five parts. Start with the foundation: the one-sentence message, a map of who's listening, and how to listen and ask. Then speak and write clearly, with the conclusion first. Then public speaking, from nerves to rehearsal. Then meetings that end in a decision. Finally, difficult conversations, from preparation to the agreement in writing. Every tool has a step by step, an example, and a short exercise.
WHAT YOU GET
Everything included in your purchase
- The Communication Handbook in PDF: 24 tools, each with a step by step, a worked example, and a Put it into practice exercise
- The Conversation prep spreadsheet in Excel and Google Sheets, with 7 working tabs, filled in with the example company
- The Template kit: 13 ready-made texts and scripts, from the core sentence to the meeting opening, the bad news in six steps, and the agreement summary
- 2 worksheets to fill in (presentation prep and difficult conversation prep) and a 30-day plan, one week per stage
- Access to your handbook on the Consylion platform
Full table of contents
The 24 tools, in the order you'll use them
Part 1 · Part 1 · The foundation of every conversation
- 01The one-sentence messageKnow what you want to say before you open your mouth
- 02Listener mapWhat each person knows, wants, and fears before you speak
- 03Active listeningListen to understand, and show the other person that you did
- 04Open questionsThe questions that get people to tell you what really matters
Part 2 · Part 2 · Speaking clearly
- 05Conclusion firstThe answer up front, the details later, for anyone who wants them
- 06What, so what, now whatA structure for answering on the spot without rambling
- 07Numbers people understandCompare the number with something the listener already knows
- 08Written messages that get readTexts and emails with the request in the first line
Part 3 · Part 3 · Public speaking
- 09Butterflies in your stomachWhat to do with your nerves before you speak
- 10Presentation scriptOne idea, three points, and one request in 10 minutes
- 11Slides that helpOne idea per slide, with a title that states the conclusion
- 12Voice, pauses, and bodyWhat to do with your voice, your hands, and your eyes
- 13Three-round rehearsalRehearse out loud and get ready for the tough questions
Part 4 · Part 4 · Running meetings
- 14The two-minute openingGoal, decision, and end time before you start
- 15Everyone speaksGo-arounds and rules for the people who talk too much and the ones who stay quiet
- 16Disagreeing without fightingSix hats to debate the idea, not the person
- 17Closing with an owner and a deadlineWho does what by when, read out loud before anyone leaves
- 18Video meetingsCamera, audio, and taking turns when the meeting is online
Part 5 · Part 5 · Difficult conversations
- 19Preparing for the difficult conversationThe three conversations hidden inside every difficult one
- 20Nonviolent communicationFact, feeling, need, and request, without blaming anyone
- 21Naming the emotionWhat to do when anger or fear shows up mid-conversation
- 22When the conversation heats upMake it safe to talk again before you go back to the topic
- 23Delivering bad newsA delay, a price increase, or a mistake: share it early, directly, and with a plan
- 24Getting the agreement in writingThe message that wraps up the conversation and heads off the second argument
Who it's for
It's for you if
- Your mind goes blank when you have to present a proposal, speak at a client's meeting, or explain a number to your team
- Your meetings run long and end with no decision and nobody in charge of the next step
- You keep putting off the hard conversation with a customer, a partner, or a supplier, or you lose your cool when it finally happens
- Your proposals and messages come back with questions, or get no reply at all
- You run a small business in services, retail, or manufacturing, or work on your own, and talking is part of the job
It's not for you if
- You want the principles behind why customers decide to buy. For that, see The Persuasion Handbook
- You need scripts for praising and correcting your team. That's The Feedback and Difficult Conversations Handbook
- You want to set up your company's whole meeting system, with a cadence and metrics. That's The Meetings Handbook
- You're looking for a video course on public speaking. This method is in writing, with scripts and exercises you practice on your own
Frequently asked questions
I'm shy. Will this work for me?
The method doesn't ask you to become someone else. It asks you to prepare: a core sentence, a script, rehearsal out loud, and answers ready before you walk in. There's also a tool just for the nerves before you speak, and in meetings, the go-around gives the quiet people a turn.
Will this work for my kind of business?
If you write proposals, run meetings, or have to tell a customer something they won't like, yes. The example is an air-conditioning company, but every tool shows how it applies to services, retail, manufacturing and distribution, and solo professionals.
Isn't nonviolent communication too soft for collecting a late payment?
No. It swaps the accusation for the fact and ends with a concrete request and a date. Firm without being aggressive. And the Template kit has the agreement summary you send afterward, so the deal is in writing.
Do I need slides?
No. If there's no screen, a handout with three numbers does the same job. If you use slides, the handbook shows how to keep one idea per slide, with a title that states the conclusion.
How much time does this take?
About 2 hours and 24 minutes of reading, or 6 minutes per tool, plus the exercises. The 30-day plan gives each week a stage: the foundation, clarity, presentations and meetings, then the difficult conversation. Start with the conversation that's closest on your calendar.
What do I get, and in what formats?
Each handbook is a PDF of about 100 pages with 24 to 27 tools. Every tool has step-by-step instructions and a worked example. You also get the handbook's spreadsheet in Excel (.xlsx), which opens in Google Sheets too, with the example already filled in. The message, policy, and clause templates are in the Template Kit inside the PDF, ready to copy and adapt. Read it in the member area or download the files.
How do I know if it fits my business?
Each handbook's page shows the problem it solves, who it is for and who it is not for, the full table of contents, sample pages, and the company used in the examples. The examples come from small businesses in several industries, with illustrative numbers. If it is not a fit, you can ask for a full refund within 14 days of your purchase, as described in the Refund Policy.
What is the difference between a handbook, an area set, and the Series?
A handbook solves one problem. An area set brings together every handbook and spreadsheet in one of the 6 areas, for less than the price of 5 single handbooks. The Consylion Handbook Series brings together all 100 handbooks and 100 spreadsheets, for less than the price of 8 single handbooks, and includes the next handbooks in the Series. Products outside the Series, from Consylion Life or Consylion Business, have their own price. They are sold separately and are not part of an area set or the Series.
Do I need to read everything before I start?
No. Each tool works on its own. Open the table of contents, pick the tool for today's problem, and start there. You can also read it cover to cover.
Do I need to know Excel?
The basics are enough: open the file and fill in the marked fields. The formulas are already built, and the handbook's example is filled in for reference.
How do I pay, and when do I get access?
By card or bank transfer, as a one-time payment with no subscription. Once your payment is confirmed, you get access to the member area by email. Approved card payments are confirmed right away. Bank transfers are confirmed when the funds clear. If access does not arrive within 24 hours of confirmation, check your spam folder and write to team@consylion.org.
How long do I have access, and how can I use the files?
Access does not expire, and you can download the files for offline use. The license is individual. You may read the handbooks, print them for your own use, and fill in and adapt the spreadsheet and templates with your company's data. If you are a consultant, accountant, or manager, you may apply the tools with your clients and deliver the result of your work, not the files. You may not share, resell, or distribute the files or the access.
How do support and refunds work?
Support is by email at team@consylion.org, on business days, with a reply within 5 business days. It covers questions about access, files, and payment. It does not include consulting or advice on applying the material to your case. You can cancel within 14 days of your purchase, without giving a reason, and get the full amount back through the payment method you used. Send the request to the same email. The details are in the Refund Policy.
CONSYLION HANDBOOK SERIES
The 6 departments of your business, for less than the price of 8 single handbooks.
This handbook solves today's problem. The Series solves the next one, and the one after that, with nothing more to pay.
- 100 handbooks with 2,403 ready-made tools, to read on screen and download as PDFs
- 100 spreadsheets for Excel and Google Sheets
- 6 business areas
- Lifetime access, unlocked once payment is confirmed
One-time payment of $197.00. The order form shows the final amount, with any taxes for your country, before you pay.
Digital delivery: PDF handbook, spreadsheet and access on the Consylion platform.
14-day money-back guarantee: if it isn't what you expected, request a full refund within 14 days of purchase.
Your order is processed by Digistore24, our authorized reseller. By purchasing, you accept the terms of use and purchase · refund policy.
Marketing · Nº 12
Walk into the next conversation with a plan
Knowing your trade is half the job. The other half is saying it so people understand, decide, and act. This handbook gives you the tools, the scripts, and a worked example. Pick the next proposal, meeting, or tough call on your calendar and prepare for it with the method.
See all 100 handbooks · $197.00
One-time payment of $29.00. The order form shows the final amount, with any taxes for your country, before you pay.
Digital delivery: PDF handbook, spreadsheet and access on the Consylion platform.
14-day money-back guarantee: if it isn't what you expected, request a full refund within 14 days of purchase.
Your order is processed by Digistore24, our authorized reseller. By purchasing, you accept the terms of use and purchase · refund policy.