The Process Handbook
Operations and Product · Nº 17
The Process Handbook
SOPs So Your Business Runs without You
You can't miss a single day without the business stalling. Your team isn't the problem.
24 tools, one-page SOPs, a spreadsheet, and one example restaurant worked through from start to finish, so the right way to do each task lives on paper instead of in your head.
You get 24 tools to map your processes, write each standard on one page, roll it out with your team, measure time, errors, and cost, and hand every process to an owner. Plus the Process spreadsheet, already filled in with the example.
A book explains the method. This handbook puts it to work: the tool, a worked example, and a spreadsheet with your numbers.
One-time payment of $29.00. The order form shows the final amount, with any taxes for your country, before you pay.
Digital delivery: PDF handbook, spreadsheet and access on the Consylion platform.
14-day money-back guarantee: if it isn't what you expected, request a full refund within 14 days of purchase.
Your order is processed by Digistore24, our authorized reseller. By purchasing, you accept the terms of use and purchase · refund policy.
You're out sick for one day. By lunch your phone hasn't stopped ringing. Where's the key to the storeroom? Does the big order go out today? Can I give this customer a discount? Everyone on your team does the job a little differently, new hires learn by watching whoever's around, and the same mistake shows up again on Friday. You hired good people. You're still the manual they all have to consult.
THE SPREADSHEET
Process spreadsheet
Use the completed example as a reference and enter your business data in the marked fields. Check the instructions and the calculations before you make a decision.
SOUND FAMILIAR?
Three situations this handbook solves
A new hire starts on Monday
Instead of telling them to watch whoever's on shift, you hand them the one-page SOP and the checklist for their station. The skills matrix shows who trains them and which task they learn next.
The same mistake shows up again
You stop giving the speech about paying attention. You sort last month's errors by type, find the step where each one starts, and change the workstation so that mistake gets hard to make.
You're booking a week away
Four weeks out, you fill in the week-away worksheet: who's in charge, which emergencies justify a call, and the dollar limits on the escalation ladder. Then you take one rehearsal day off before the full week.
INSIDE
What you'll find in each tool
Five parts, in the order you'll use them. See every process in the business on one page and pick the first one to hand off. Write the standard: the one-page SOP, the checklist, the right-way photo. Put it to work with your team. Measure time, errors, and cost. Then give each process an owner and test it all with a week away. Every tool has a step by step, a worked example, and a short exercise.
WHAT YOU GET
Everything included in your purchase
- The Process Handbook in PDF: 24 tools, each with a step by step, a worked example, and a Put it into practice exercise
- The Process spreadsheet in Excel and Google Sheets, with 5 working tabs (Map, Standards, Team, Measurement, Autonomy), filled in with the example
- The Template kit: 14 ready-made templates, including the one-page SOP, an opening checklist, the escalation ladder, and the process owner agreement
- 2 worksheets to fill in (one-page SOP and week away), a 30-day plan with one week per stage, and a final checklist
- Access to your handbook on the Consylion platform
Full table of contents
The 24 tools, in the order you'll use them
Part 1 · Part 1 · Seeing your processes
- 01The process mapEvery process in the business on one page, with the ones that depend on you marked
- 02The first process to hand offA simple points score that shows which process to take off your plate first
- 03From supplier to customerWho supplies what, what happens, and who gets the result, all on one page
- 04The process flowchartEvery step, decision, and wait drawn out, so the rework has nowhere to hide
Part 2 · Part 2 · Writing the standard
- 05The one-page SOPA procedure short enough that your team actually follows it
- 06The checklist that worksThe short list that keeps experienced people from skipping a step in the rush
- 07The right-way photoA photo with a measurement and a tolerance, posted at the workstation, so nobody relies on memory
- 08The standards libraryWhere each document lives, how to number it, and when to review it
Part 3 · Part 3 · Putting the standard to work
- 09Rolling out the standard with your teamTest the SOP with the people who do the work, and listen before you make it official
- 10The skills matrixWho can do each task, who covers for whom, and who learns next
- 11The manager's routineA daily and weekly routine for whoever runs operations in your place
- 12The standards walkTen minutes a week to see whether the standard is really being followed
- 13Stop and escalateWho solves what, how fast, and up to what dollar amount, when something goes off standard
Part 4 · Part 4 · Measuring and improving
- 14Process metricsTime, errors, and cost for each process, measured without an expensive system
- 15The bottleneckFind the one step that sets the pace for all the others, and fix it first
- 16Process wasteWaiting, rework, leftovers, and extra trips, counted in dollars
- 17Mistake-proofingChange the workstation so mistakes get hard to make, instead of asking people to be more careful
- 18What the process costsWhat each run of the process costs in staff minutes and dollars
Part 5 · Part 5 · The business that runs without you
- 19Improvement every weekTeam suggestions tested on a small scale, on a single sheet
- 20Simplify before you automateWhat to cut from the process before you put it into a system or an app
- 21The shift handoffWhat gets passed on in writing from one shift or person to the next
- 22An owner for every processOne person accountable for each process, with the target and authority in writing
- 23The owner's vacation testOne week away to find out what still depends on you
- 24The annual process reviewOne day a year to prune, update, and choose what comes next
Who it's for
It's for you if
- You can't take a day off without the business slowing down or your phone ringing all day
- You explain the same task every week and watch the same mistake come back anyway
- You have a manager or a lead and want them to make decisions without calling you first
- Your new hires learn by watching, and every one of them ends up doing the job a different way
- You want to book a real week away, with the phone put away
It's not for you if
- You want to hire, train, and evaluate people. That's The People Management Handbook
- You want Ishikawa, Pareto, and 5S in depth. Start with The Quality Tools Handbook
- You want help choosing or setting up software. This handbook simplifies the process first and doesn't teach any specific tool
- You expect a business that runs itself by next month. This handbook shows the path, one process at a time
Frequently asked questions
Is my business too small for SOPs?
No. With two people you already have tasks that repeat and mistakes that come back. The example is a restaurant, but every tool shows how it applies to services, retail, manufacturing and distribution, and independent professionals. Start with just one process, the one that ties you down most.
Do I need software or a system for this?
Not to get started. Paper at the workstation, a folder, and the included spreadsheet are enough. The handbook has a whole tool on simplifying a process before you automate it, because automating a bad process only makes mistakes faster.
How long does it take to write an SOP?
About an hour for the draft, written at the workstation with the person who does the task, and then a week of testing with the team. The one-page SOP template in the Template kit gives you the structure, so you're not starting from a blank page.
What if my team doesn't follow the standard?
The handbook covers that in Part 3. You build the SOP with the people who do the work, check it on a weekly standards walk, and find out why a step gets skipped before you hold anyone to it. Usually it's the peak hour or the layout of the workstation, not the person.
Do I need ISO certification or a background in quality management?
No. It's written for beginners and borrows the logic of quality standards without the certification, which is only worth it when a large customer asks for it. About 2 hours and 24 minutes of reading, or 6 minutes per tool, plus the exercises. The 30-day plan takes your first process through one stage per week.
What do I get, and in what formats?
Each handbook is a PDF of about 100 pages with 24 to 27 tools. Every tool has step-by-step instructions and a worked example. You also get the handbook's spreadsheet in Excel (.xlsx), which opens in Google Sheets too, with the example already filled in. The message, policy, and clause templates are in the Template Kit inside the PDF, ready to copy and adapt. Read it in the member area or download the files.
How do I know if it fits my business?
Each handbook's page shows the problem it solves, who it is for and who it is not for, the full table of contents, sample pages, and the company used in the examples. The examples come from small businesses in several industries, with illustrative numbers. If it is not a fit, you can ask for a full refund within 14 days of your purchase, as described in the Refund Policy.
What is the difference between a handbook, an area set, and the Series?
A handbook solves one problem. An area set brings together every handbook and spreadsheet in one of the 6 areas, for less than the price of 5 single handbooks. The Consylion Handbook Series brings together all 100 handbooks and 100 spreadsheets, for less than the price of 8 single handbooks, and includes the next handbooks in the Series. Products outside the Series, from Consylion Life or Consylion Business, have their own price. They are sold separately and are not part of an area set or the Series.
Do I need to read everything before I start?
No. Each tool works on its own. Open the table of contents, pick the tool for today's problem, and start there. You can also read it cover to cover.
Do I need to know Excel?
The basics are enough: open the file and fill in the marked fields. The formulas are already built, and the handbook's example is filled in for reference.
How do I pay, and when do I get access?
By card or bank transfer, as a one-time payment with no subscription. Once your payment is confirmed, you get access to the member area by email. Approved card payments are confirmed right away. Bank transfers are confirmed when the funds clear. If access does not arrive within 24 hours of confirmation, check your spam folder and write to team@consylion.org.
How long do I have access, and how can I use the files?
Access does not expire, and you can download the files for offline use. The license is individual. You may read the handbooks, print them for your own use, and fill in and adapt the spreadsheet and templates with your company's data. If you are a consultant, accountant, or manager, you may apply the tools with your clients and deliver the result of your work, not the files. You may not share, resell, or distribute the files or the access.
How do support and refunds work?
Support is by email at team@consylion.org, on business days, with a reply within 5 business days. It covers questions about access, files, and payment. It does not include consulting or advice on applying the material to your case. You can cancel within 14 days of your purchase, without giving a reason, and get the full amount back through the payment method you used. Send the request to the same email. The details are in the Refund Policy.
CONSYLION HANDBOOK SERIES
The 6 departments of your business, for less than the price of 8 single handbooks.
This handbook solves today's problem. The Series solves the next one, and the one after that, with nothing more to pay.
- 100 handbooks with 2,403 ready-made tools, to read on screen and download as PDFs
- 100 spreadsheets for Excel and Google Sheets
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- Lifetime access, unlocked once payment is confirmed
One-time payment of $197.00. The order form shows the final amount, with any taxes for your country, before you pay.
Digital delivery: PDF handbook, spreadsheet and access on the Consylion platform.
14-day money-back guarantee: if it isn't what you expected, request a full refund within 14 days of purchase.
Your order is processed by Digistore24, our authorized reseller. By purchasing, you accept the terms of use and purchase · refund policy.
Operations and Product · Nº 17
Get the business out of your head and onto one page
Right now the right way to do things lives in your memory, so you get the calls. This handbook gives you the tools, the templates, and a worked example to write it down, one process at a time, and hand each one to someone who owns it. How fast you get there is up to you.
See all 100 handbooks · $197.00
One-time payment of $29.00. The order form shows the final amount, with any taxes for your country, before you pay.
Digital delivery: PDF handbook, spreadsheet and access on the Consylion platform.
14-day money-back guarantee: if it isn't what you expected, request a full refund within 14 days of purchase.
Your order is processed by Digistore24, our authorized reseller. By purchasing, you accept the terms of use and purchase · refund policy.